Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at naturerootayurveda@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at naturerootayurveda@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at naturerootayurveda@gmail.com.

Refund Policy 100% Money Back Guarantee To receive a full refund of your nutritional supplements, you must fulfill the following requirements: Follow the program for a minimum of 6 months as per your prescription and health coach instructions without any break in between (consistency is key). We will see order dates of monthly program to ensure you are eligible for this refund. Submit a refund request to the email below along with your order number any time before 7 months after your first shipment was delivered. You can contact us at email: customercare@goodveda.com or drop us a Whatsapp at + 91 9311739930. Please note the money back guarantee won’t be applicable under the following cases: You have not used the treatment consistently. Order number and date of all months will be used to know consistent usage Any severe/underlying health conditions that can delay or decrease the efficacy of the treatment was diagnosed while on treatment. You have witnessed some results however your expectations were more. In these cases, the treatment takes longer than usual as managing the root cause of these specific cases requires time. However, be rest assured that your condition will keep improving by following instructions of your Health Coach. and you must continue staying consistent with the treatment. Refund policy is only application to nutrition supplement products, charges for any food products, sugar replacement, blood test, glucometer and doctor consultation are non-refundable. Return Policy Replacements can be requested within 7 days of delivery of the order, for the following reasons: Wrong products delivered. Missing products in the order. Damaged products delivered. (in rare cases) if products cause severe allergic reactions/do not suit your body. Our all products are natural and are well tolerated, yet some people may take some time adjustment Any issue should be discuss with your health coach first before requesting replacement. You can raise a request to return/replace your order by contacting our customer care team through the following channel (between 10 AM - 7 PM). You can contact us at email: customercare@goodveda.com or drop us a Whatsapp at +91 9311739930 We would request you to share the images of the products when you send us an email. How are returns/replacements processed? Once we receive a return/replacement request, we will send our courier partner to pick up the product. This will be arranged within 2 working days of raising the return/replacement request. In case our reverse pickup is not available at your pin code, we will request you to self-ship the products through any reliable courier partner. We will reimburse you the courier charges on actual upto 100rs. We request you to please send the product along with all accompanying material and original packaging. Once we receive the products, we will quickly process the refunds/replacements. Please note that if the replacement product is unavailable, we will process a refund. Cancellation Policy You can contact us at email: customercare@goodveda.com or drop us a Whatsapp at +91 9311739930 to cancel your order and our team will process the cancellation request. However, if the product has already been shipped you will be charged a fee of Rs. 500 for shipping and consultation, which will be deducted from your prepaid amount before refunding the entire amount. Contact us Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can help you out. We will need a photo of the damaged product within 24 hours of delivery after which we will initiate a replacement. You can always contact us for any replacement question We do not take any returns. The following terms are applicable for any products that you have purchased with us.